JoyMail is included in our package offerings. There are no additional costs for guests to receive their prints via JoyMail.

Currently, the Hipstr® Album is offered in a standard size of 10” x 10” that is designed to be a perfect keepsake.

Of course! We have many clients who have worked with us across several state lines.

Yes, of course. You’re more than welcome to bring any of your own props to add to the experience.

Yes - you can fully customize your backdrop. It is an upgrade option that you can add to any package. With this upgrade, you’ll work directly with our design team, who will provide you with a mockup of your vision before we send it to print to ensure it’s exactly how you want it. This backdrop is yours to keep after your event as well. Please note that we need at least a 30-day lead time before your event for us to ensure that we can get designed and printed on time.

Yes - with each of our packages you will be able to work directly with our design team to fully customize your photo overlay.

At the moment the customization available is your names and event date on the cover, but stay tuned for further customization in the future 😉.

Yes - of course. You can either add an “idle hour”, which means that the booth will be fully set up but non-operational, or you can add an “active hour”, which means the booth will be set up and operational for guests to use.

It is possible but can prove to be challenging depending on the venue. If it is required for the photo booth to be moved mid-event it could take up to an hour and fifteen minutes to set up the experience again. In this scenario, this time would be deducted from your 4 hours of event time.

Yes, you can order additional copies of your Hipstr® Album. Only one album is included in your package but you are welcome to order as many copies as you like for an additional fee per album.

Yep, you sure can. We only ask that you have at least an 8ft by 8ft backdrop, that is nonreflective and is thick enough for light to not pass through.

Yes, but rescheduling may incur change fees depending on the rescheduled date.

Yes - you sure can. Our rates are standard within 50 miles of our service area. So as long as your venue does exceed those limits there will not be an additional travel fee.

Yes - the only thing we require is a way to hang without puncturing the backdrop.

Yes, you can. You’ll have the option to upload any image or images you’d like to use for your photo layout.

Absolutely! JoyMail is perfect for both personal and corporate events, providing a seamless way to capture and share memories while enhancing the overall guest experience.

Yes, guests can enjoy personalized photo overlays that add a unique touch to each memory captured. These customizations are retained in the high-quality prints delivered through JoyMail.

Yes! Guests have the opportunity to leave personalized messages for the guest(s) of honor when ordering their free JoyMail prints.

Technically, yes. But please keep in mind that this is a photography experience and if the setup is in direct sunlight it could create changing lighting conditions which is not ideal for shooting the highest quality images.

Yes. However, we’ll need to ensure that there is an elevator, winds under 7 mph, and a backup plan in case of inclement weather.

We are a fully cashless company. But you can reserve your date using any major credit or debit card.

We wouldn’t dream of doing anything less! Guests can get prints of any photo they share via SMS or email at the event whether they’re in it or not!

No way! We want your guests to spend their time partying, not filling out forms! Once someone submits their address for prints, every photo they share via SMS or Email throughout the event will be automatically added to their JoyMail order. This applies even if they fill out their JoyMail form after the event.

Yes, of course. You’ll receive your online gallery within 1 week of your event date.

This is certainly not a requirement, but our hosts would greatly appreciate it.

Yes - all the time. There are just a few considerations that you should keep in mind, which are outlined below. 1. Make sure that the photo booth experience is not set up in direct sunlight. This is a photography experience and we want to ensure that your photos are not washed out by light. 2. We’ll need to be placed on flat, solid, and dry ground. 3. If you’d like a backdrop we’ll need to ensure that winds aren’t moving more than 7mph. 4. We’ll need to be within 30 feet of a power outlet, and yes generators are fine. 5. In case of inclement weather, we’ll need to make sure that there’s a plan B that allows the photo booth experience to continue even if the weather gets a little moody.

Yes - we can provide a certificate of insurance. We’ll just need at least a two-week lead time prior to your event to add any customizations that may be needed for your venue.

Yes! We offer a glam package that specializes in studio quality retouching for stunning black and white photos fit for the cover of Vogue! This filter is also available with our Halo package.

Clients are more than welcome to bring their props, but we are unable to personalize props at this time.

Yes, of course. New Year's Eve does fall into our premium pricing but we are definitely able to service your event.

Yes - we’ll just need a valid form of military ID.

Yes. Our Hipstr Host will take care of all setup and breakdown of your photo booth experience.

The main thing remote event locations impact is our ability to connect to the internet. This may make it difficult for guests to instantly receive their images if we have spotty internet reception.

Although it is not a requirement a wifi connection can help with faster photo sharing. If no wifi network is available we are able to provide a portable network.

Our albums are designed and crafted to last for decades with regular handling. But if you want to take extra special care of it we recommend you store it in its magnetic presentation box in a cool, dry place. Avoid leaving it in direct sunlight for extended periods of time and handle the album with clean hands to keep it in pristine condition.

That’s the beauty of it – you don’t have to! After your event, our talented team of designers selects the best images from your event to make sure no closed eyes or photos where no one is looking make it in. We then send you album design to our print studio to have it hand-bound and sent to your home.

You have two options to officially reserve your event date with us. You can either place a 50% deposit down with the remaining balance due 30 days before your event date or pay in full. Either of these options will secure your event date and allow our team to get started with planning and designing for your photo booth experience.

JoyMail allows guests to instantly share their photos via SMS or email. Once they take a photo, they enter their address, and all subsequent photos taken at the event will be automatically added to their JoyMail order. Photos are then delivered to their address in water-resistant, stay-flat envelopes.

It's pretty simple, all-inclusive means that everything within our packages is included and there are no additional choices in choosing any of the items within the package.

Different packages and venues require different setup times. Generally, we aim to arrive at least an hour to an hour and a half prior to the official start time for the photo booth experience.

We don’t have a hard line for this question, but generally speaking, we stay within 150 miles of our service areas. If you have a specific location in mind that may be a bit remote, please reach out to us and we’ll get right back to you.

It takes less than 30 minutes to break down.

Your guests can place orders for their free JoyMail prints at any time during the event and up to 48 hours after the event ends, leaving them plenty of time to request prints and leave a message for your Hipstr® Album. Once that window closes we send the orders to our print studio. Every week we mail the orders from the previous week’s events, typically our guests receive their photos within 5-7 days from the event date. We use high-quality, water-resistant envelopes to ensure your photos arrive in perfect condition.

Typically around 10 days after your event date. We give your guests a 48 hour window to post-event to leave messages for your album. During that time we are hard at work designing your album. Once that window closes we insert the messages into the album, quality check it and send it off to our print shop to be lovingly printed, bound, and then delivered to your door.

Our online galleries are available for a minimum of six months after your event has been serviced. From there you may download all of your images directly to your personal device for safekeeping.

If there are less than 200 guests at your event, we will have one Hipstr Host who takes care of your reservation.

As long as we have the recommended footprint for your booth package we, can typically fit up to 10 guests in a halo booth photo. For best results with Array we recommend up to 5 guests and our 360 package can fit up to 2 guests at a time.

Our packages come with up to 4 hours of event time standard, always. You are also more than welcome to add additional time to your reservation in increments of 1 hour.

Typically, the album has 100 to 150 photos, but this can vary based on number of photos taken at the event or duplicate photos. If your event has less than 100 photos that’s ok! We’ll just give you larger photos and the same amount of pages! Even for events with a LOT of photos there are usually duplicates and we always remove duplicates so you get the most variety possible.

For our Hipstr Halo Package, we recommend a 10 ft by 10 ft footprint. We can accommodate a smaller footprint if needed, but this is our recommendation for the best experience. Please see below for additional packages: Hipstr Array: 12ft by 12ft. Hipstr 360: 15ft by 15ft.

The photo sharing process via SMS or email is secure, and addresses entered for delivery are kept confidential and used solely for the purpose of sending prints.

Currently, JoyMail delivery is only available to ship to addresses within the United States.

If your event is canceled more than six months from your event date then you would qualify for a refundable deposit.

Yes, the Hipstr® Album is perfect for all types of events, from weddings and birthdays to mitzvahs and quinceaneras! One Hipstr® Album is included in your package but if you would like to order an additional copy we can arrange that for an additional fee.

This all depends on personal preference. Usually, in these scenarios, clients would like for the photo booth experience to be set up before the ceremony. If this is the case for you, we can easily accommodate you. You’ll only need to add the additional idle hours needed for the team to arrive earlier than normal.

Off-site printing ensures a more reliable experience, eliminating the downtime caused by printer malfunctions. It also provides guests with high-quality prints delivered directly to their homes, ensuring they don't lose or damage their photos during the event.

If there is any issue with the delivered photos, guests can contact Hipstr® customer service and we’ll send new prints with our next batch free of charge.

If you’ve purchased a custom backdrop with us, then that backdrop fully belongs to you after your event concludes.

Guests can enter their address at any point during the event or up to two days after, ensuring they don’t miss out on receiving their prints.

In these scenarios, our clients are typically able to provide some type of parking voucher from their venue.

All hands on deck! It’ll be our pleasure to party with you on your vessel of choice. All we’ll need are specific load-in instructions for the pier, and of course, we’ll still need to meet our footprint and power requirements.

We’ll only ask you to cover ferry costs, but besides that we’re happy to accommodate.

Yes - we do.

Our recommendation is a 10 x 10 foot print but we can certainly shrink the experience to accommodate even the most intimate venue spaces.

We have what’s called an “Event Detail Form”, this form will ask you all the specific information that we’ll need for your event.

The Hipstr® Album is a luxe, hardcover, layflat album made with high-quality materials. It features micro-textured luster photographic paper and a hand-bound hard cover with soft-touch coating, perfect for preserving your event memories.

The Hipstr® Album is made with micro-textured luster photographic paper and a hand-bound hard cover with a soft-touch coating, ensuring a durable and elegant keepsake.

With most of our packages, you can choose between a 2 x 6 print size or a 4 x 6 print size. With each of these options, there are several different photo orientations that you can also choose from.

A hipstr host is your day of event contact from Hipstr. They will be taking care of the photo booth setup and breakdown at your venue, as well as hosting the photo booth experience throughout your event to ensure all your guests have an awesome time.

You can cancel at any time without incurring any cancellation fees. Your deposit is fully refundable as long as your cancellation occurs before six months of your event date.